Elements and Performance Criteria
- Evaluate current systems and services
- Assess the need for enhanced systems and services based on knowledge of technological and other developments and current organisational strategies and priorities
- Evaluate functional requirements and the capacity of existing systems based on review of current and potential workplace needs
- Consult with colleagues and customers on an ongoing basis to monitor response to current systems and services
- Evaluate potential new systems and services
- Evaluate potential systems and services to take account of all cost and resource implications and the organisation's short and long term priorities
- Take account of technical support needs, transition arrangements and user training/support requirements
- Make appropriate recommendations to relevant colleagues for new or changed systems and services, including all relevant supporting information
- Establish systems and services
- Provide timely advice of new systems and services to relevant colleagues
- Introduce new systems and services in a manner which causes minimum disruption to colleagues and customers
- Ensure integration of financial, security and legal requirements into planning and implementation
- Provide and/or organise relevant training and support for colleagues
- Monitor efficiency and effectiveness of new systems and services in consultation with colleagues and make adjustments accordingly